jawa9's Privacy Policy

This privacy policy ("Policy") applies to users of the jawa9 platform. By using jawa9's website, mobile version, and related services, you will be considered to have agreed to the terms described in this Policy. Please read this Policy carefully. If you disagree with anything, please contact us or stop using the platform.

jawa9 believes that your personal privacy is a fundamental right. That is why we maintain the highest level of transparency in how we collect, process, and store your information. Our privacy policy is reviewed regularly and updated where necessary.

Data Collection

We collect various types of information for the purpose of registration and service delivery on the jawa9 platform. The information we collect is described in detail below, organised by category.

1.1 Information You Provide Directly

When you create an account on jawa9, use our services, or contact us, you directly provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact details
• National ID card or passport number for identity verification
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account number)
• Login credentials (username and encrypted password)

1.2 Automatically Collected Information

When you use our platform, the following information is automatically collected through technical means:

• IP address and device identifier information
• Browser type, version, and operating system details
• Time, date, and session duration of platform access
• Logs of pages visited and features used
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may sometimes collect information through trusted third-party verification services. This information is used solely to confirm identity and ensure the security of the platform.

Purposes of Data Use

jawa9 uses your information only for the following lawful purposes. We never sell your information to third parties without your consent.

Data Sharing and Disclosure

jawa9 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and technology services. These partners are permitted to use your information only for specified purposes and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be required to provide necessary information in response to valid orders from law enforcement agencies, regulatory authorities, or courts. In such cases, we follow legal processes properly.

3.3 Platform Security

Necessary information may be shared with relevant authorities to prevent fraud, deception, or other harmful activities. This is essential to protect the interests of all users.

3.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such cases, the terms of this privacy policy will continue to apply and you will be notified in advance.

Cookies and Tracking Technologies

The jawa9 platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to keep your session active, manage security tokens, and maintain your login state. Disabling these cookies will prevent the platform from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences and settings (such as language and theme). This makes each of your visits more personalised.

4.3 Analytical Cookies

These cookies are used to analyse how users interact with the platform and to improve service quality. The data collected is analysed in aggregate form and is not personally identifiable.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Security Measures

jawa9 follows industry-standard security technologies and practices to keep your information safe. Our security framework consists of the following elements:

• SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state, minimising the risk of unauthorised access.
• Access Control: Only authorised staff have limited access to your information.
• Regular Security Audits: Regular security assessments are conducted through third-party experts.
• Incident Response Plan: In the event of a security incident, there are measures in place to respond quickly and notify affected users.
• Two-Factor Authentication: An additional verification layer is provided to enhance account security.

However, it is not possible to guarantee that any transmission or storage of information over the internet is completely secure. While we strive to ensure the highest level of security, absolute security cannot be guaranteed.

Data Retention Period

jawa9 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

6.1 Active Account Information

All information is retained while your account is active. This is essential for service delivery, maintaining transaction history, and customer support.

6.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention. Once this period ends, the information is securely deleted or anonymised.

6.3 Financial Transaction Records

In accordance with financial regulations, transaction records must be retained for an extended period. These records can only be accessed when necessary and by authorised personnel.

Your Rights

jawa9 respects your rights regarding your information. You may exercise the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request deletion of your information (unless there are legal obligations to retain it).
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Withdraw from Marketing: You have the right to opt out of promotional communications at any time.
• Right to Data Portability: You may request your information in a structured format.

To exercise any of the above rights, email [email protected] or contact us through 24/7 live chat. We will process your request as quickly as possible.

Protection of Minors

The jawa9 platform is for adults aged 21 and over only. We do not knowingly collect information from minors. Age is verified at the time of account registration.

If we become aware that a minor has incorrectly created an account, we will immediately and permanently delete that account and all related information. If you become aware that a minor is using our platform, please contact [email protected].

Policy Changes and Updates

jawa9 reserves the right to change or update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have agreed to the terms of the new policy. We therefore recommend visiting this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our dedicated support team is always ready to answer any of your questions.